GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "4648eba2-b6a5-4fe8-8f24-8b4f2ffa1a50",
"ConversationSentenceEntities": [
{
"ID": "07abe435-df21-4124-b00a-7eccfb0b76b1",
"DictationID": "9366cea5-733b-4159-becc-57c8a3e80dcf",
"SentenceID": "e47d9dbc-3dab-4734-bce7-d577ad77db09",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "07abe435-df21-4124-b00a-7eccfb0b76b1",
"DictationID": "9366cea5-733b-4159-becc-57c8a3e80dcf",
"SentenceID": "e47d9dbc-3dab-4734-bce7-d577ad77db09",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "c8799828-d424-42d7-8df8-01c4dfeacc43",
"DictationID": "2d0a96ff-9038-46fe-8704-a0ff29e5c59f",
"SentenceID": "82a4a62c-c42a-486b-b59b-6b1614baf923",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "c8799828-d424-42d7-8df8-01c4dfeacc43",
"DictationID": "2d0a96ff-9038-46fe-8704-a0ff29e5c59f",
"SentenceID": "82a4a62c-c42a-486b-b59b-6b1614baf923",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "e892e1d5-6ea0-4a26-8b58-e91c7cc00e29",
"DictationID": "23e776eb-6476-41ce-b748-751643ffc1c1",
"SentenceID": "dd2e459d-c08f-4ce2-a050-7dcc1d09a590",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "e892e1d5-6ea0-4a26-8b58-e91c7cc00e29",
"DictationID": "23e776eb-6476-41ce-b748-751643ffc1c1",
"SentenceID": "dd2e459d-c08f-4ce2-a050-7dcc1d09a590",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "7f313ad2-1194-4162-9bbe-e1beef0deeea",
"AudioConversationID": "948ee22b-ed87-43df-b620-6e6df424c63f",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-13T02:38:36.5318016+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "7f313ad2-1194-4162-9bbe-e1beef0deeea",
"AudioConversationID": "948ee22b-ed87-43df-b620-6e6df424c63f",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-13T02:38:36.5318016+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "ac542829-9a30-4201-8548-882954352de0",
"DictationID": "13b86ad0-8637-401c-b92b-d9c3146e418f",
"SentenceID": "b2935df9-7b86-4b4c-be05-277840d4d970",
"AgentID": "ce70d5e8-59b9-4e36-9aef-45a7253e61fe",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-13T02:38:36.5318016+00:00",
"DateUpdated": "2026-02-13T02:38:36.5318016+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "ac542829-9a30-4201-8548-882954352de0",
"DictationID": "13b86ad0-8637-401c-b92b-d9c3146e418f",
"SentenceID": "b2935df9-7b86-4b4c-be05-277840d4d970",
"AgentID": "ce70d5e8-59b9-4e36-9aef-45a7253e61fe",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-13T02:38:36.5318016+00:00",
"DateUpdated": "2026-02-13T02:38:36.5318016+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "97594cd3-0db6-42a8-8780-f6c71a2be58f",
"DictationID": "a34e6426-0207-4e73-bd27-ed1f37ed95a7",
"SentenceID": "e0f57129-b911-4957-836f-b810256833be",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-13T02:38:36.5318016+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "97594cd3-0db6-42a8-8780-f6c71a2be58f",
"DictationID": "a34e6426-0207-4e73-bd27-ed1f37ed95a7",
"SentenceID": "e0f57129-b911-4957-836f-b810256833be",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-13T02:38:36.5318016+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-02-13T02:38:36.5318016+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>9366cea5-733b-4159-becc-57c8a3e80dcf</DictationID>
<EntityName>sample string 4</EntityName>
<ID>07abe435-df21-4124-b00a-7eccfb0b76b1</ID>
<IsAgent>true</IsAgent>
<SentenceID>e47d9dbc-3dab-4734-bce7-d577ad77db09</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>9366cea5-733b-4159-becc-57c8a3e80dcf</DictationID>
<EntityName>sample string 4</EntityName>
<ID>07abe435-df21-4124-b00a-7eccfb0b76b1</ID>
<IsAgent>true</IsAgent>
<SentenceID>e47d9dbc-3dab-4734-bce7-d577ad77db09</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>2d0a96ff-9038-46fe-8704-a0ff29e5c59f</DictationID>
<ID>c8799828-d424-42d7-8df8-01c4dfeacc43</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>82a4a62c-c42a-486b-b59b-6b1614baf923</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>2d0a96ff-9038-46fe-8704-a0ff29e5c59f</DictationID>
<ID>c8799828-d424-42d7-8df8-01c4dfeacc43</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>82a4a62c-c42a-486b-b59b-6b1614baf923</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>23e776eb-6476-41ce-b748-751643ffc1c1</DictationID>
<ID>e892e1d5-6ea0-4a26-8b58-e91c7cc00e29</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>dd2e459d-c08f-4ce2-a050-7dcc1d09a590</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>23e776eb-6476-41ce-b748-751643ffc1c1</DictationID>
<ID>e892e1d5-6ea0-4a26-8b58-e91c7cc00e29</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>dd2e459d-c08f-4ce2-a050-7dcc1d09a590</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>ce70d5e8-59b9-4e36-9aef-45a7253e61fe</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-02-13T02:38:36.5318016+00:00</Date>
<DateUpdated>2026-02-13T02:38:36.5318016+00:00</DateUpdated>
<DictationID>13b86ad0-8637-401c-b92b-d9c3146e418f</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>ac542829-9a30-4201-8548-882954352de0</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>b2935df9-7b86-4b4c-be05-277840d4d970</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>ce70d5e8-59b9-4e36-9aef-45a7253e61fe</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-02-13T02:38:36.5318016+00:00</Date>
<DateUpdated>2026-02-13T02:38:36.5318016+00:00</DateUpdated>
<DictationID>13b86ad0-8637-401c-b92b-d9c3146e418f</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>ac542829-9a30-4201-8548-882954352de0</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>b2935df9-7b86-4b4c-be05-277840d4d970</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>a34e6426-0207-4e73-bd27-ed1f37ed95a7</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>97594cd3-0db6-42a8-8780-f6c71a2be58f</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>e0f57129-b911-4957-836f-b810256833be</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-02-13T02:38:36.5318016+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>a34e6426-0207-4e73-bd27-ed1f37ed95a7</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>97594cd3-0db6-42a8-8780-f6c71a2be58f</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>e0f57129-b911-4957-836f-b810256833be</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-02-13T02:38:36.5318016+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>948ee22b-ed87-43df-b620-6e6df424c63f</AudioConversationID>
<DateCreated>2026-02-13T02:38:36.5318016+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>7f313ad2-1194-4162-9bbe-e1beef0deeea</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>948ee22b-ed87-43df-b620-6e6df424c63f</AudioConversationID>
<DateCreated>2026-02-13T02:38:36.5318016+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>7f313ad2-1194-4162-9bbe-e1beef0deeea</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-02-13T02:38:36.5318016+00:00</DateCreated>
<ID>4648eba2-b6a5-4fe8-8f24-8b4f2ffa1a50</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>