GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "d90c0e45-8243-489c-a848-fcf9eb5f84a5",
"ConversationSentenceEntities": [
{
"ID": "6b3a9e83-8c51-4381-a5fe-8192bc9bbf4e",
"DictationID": "f76cda72-f4f9-4622-8c2c-3813e83b8b47",
"SentenceID": "c53c42fe-63a1-44dd-9f9f-dfb7871e0793",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "6b3a9e83-8c51-4381-a5fe-8192bc9bbf4e",
"DictationID": "f76cda72-f4f9-4622-8c2c-3813e83b8b47",
"SentenceID": "c53c42fe-63a1-44dd-9f9f-dfb7871e0793",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "a9c3307b-da40-47b3-bc87-76c4c0bdf3e6",
"DictationID": "dca839c1-d11d-425e-b2fe-68d21b77b874",
"SentenceID": "fae05172-76e2-4cc8-ac9e-7f7a62413ab2",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "a9c3307b-da40-47b3-bc87-76c4c0bdf3e6",
"DictationID": "dca839c1-d11d-425e-b2fe-68d21b77b874",
"SentenceID": "fae05172-76e2-4cc8-ac9e-7f7a62413ab2",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "18c31746-97dc-412e-98e4-2f58055dab10",
"DictationID": "0a6d074d-a044-4f1d-a159-f3d631cb59d6",
"SentenceID": "4f250d27-3af9-44fd-87fb-c71d4c17d682",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "18c31746-97dc-412e-98e4-2f58055dab10",
"DictationID": "0a6d074d-a044-4f1d-a159-f3d631cb59d6",
"SentenceID": "4f250d27-3af9-44fd-87fb-c71d4c17d682",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "d1dd3e25-1f44-40d7-8f49-8a1d3338e3ad",
"AudioConversationID": "16b47710-dbfa-4ba9-b396-937a9091cc97",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-14T03:24:55.7053758+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "d1dd3e25-1f44-40d7-8f49-8a1d3338e3ad",
"AudioConversationID": "16b47710-dbfa-4ba9-b396-937a9091cc97",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-14T03:24:55.7053758+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "163eba70-1752-441d-9076-54955cf1ac13",
"DictationID": "3d4cbfa5-df2b-4720-86ae-610859422967",
"SentenceID": "337cff9a-32fd-4903-ad18-ff50fe9a760c",
"AgentID": "4c1ab7f4-9739-4bad-a64c-559888e82539",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-14T03:24:55.7053758+00:00",
"DateUpdated": "2026-04-14T03:24:55.7053758+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "163eba70-1752-441d-9076-54955cf1ac13",
"DictationID": "3d4cbfa5-df2b-4720-86ae-610859422967",
"SentenceID": "337cff9a-32fd-4903-ad18-ff50fe9a760c",
"AgentID": "4c1ab7f4-9739-4bad-a64c-559888e82539",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-14T03:24:55.7053758+00:00",
"DateUpdated": "2026-04-14T03:24:55.7053758+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "90c0e87f-64b9-41f0-9fc6-408f1ea32c49",
"DictationID": "227deefd-4f53-44f4-8327-7a8dd1856049",
"SentenceID": "f82a045e-41b5-421d-86a3-346c168d1183",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-14T03:24:55.7053758+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "90c0e87f-64b9-41f0-9fc6-408f1ea32c49",
"DictationID": "227deefd-4f53-44f4-8327-7a8dd1856049",
"SentenceID": "f82a045e-41b5-421d-86a3-346c168d1183",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-14T03:24:55.7053758+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-04-14T03:24:55.7053758+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>f76cda72-f4f9-4622-8c2c-3813e83b8b47</DictationID>
<EntityName>sample string 4</EntityName>
<ID>6b3a9e83-8c51-4381-a5fe-8192bc9bbf4e</ID>
<IsAgent>true</IsAgent>
<SentenceID>c53c42fe-63a1-44dd-9f9f-dfb7871e0793</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>f76cda72-f4f9-4622-8c2c-3813e83b8b47</DictationID>
<EntityName>sample string 4</EntityName>
<ID>6b3a9e83-8c51-4381-a5fe-8192bc9bbf4e</ID>
<IsAgent>true</IsAgent>
<SentenceID>c53c42fe-63a1-44dd-9f9f-dfb7871e0793</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>dca839c1-d11d-425e-b2fe-68d21b77b874</DictationID>
<ID>a9c3307b-da40-47b3-bc87-76c4c0bdf3e6</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>fae05172-76e2-4cc8-ac9e-7f7a62413ab2</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>dca839c1-d11d-425e-b2fe-68d21b77b874</DictationID>
<ID>a9c3307b-da40-47b3-bc87-76c4c0bdf3e6</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>fae05172-76e2-4cc8-ac9e-7f7a62413ab2</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>0a6d074d-a044-4f1d-a159-f3d631cb59d6</DictationID>
<ID>18c31746-97dc-412e-98e4-2f58055dab10</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>4f250d27-3af9-44fd-87fb-c71d4c17d682</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>0a6d074d-a044-4f1d-a159-f3d631cb59d6</DictationID>
<ID>18c31746-97dc-412e-98e4-2f58055dab10</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>4f250d27-3af9-44fd-87fb-c71d4c17d682</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>4c1ab7f4-9739-4bad-a64c-559888e82539</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-04-14T03:24:55.7053758+00:00</Date>
<DateUpdated>2026-04-14T03:24:55.7053758+00:00</DateUpdated>
<DictationID>3d4cbfa5-df2b-4720-86ae-610859422967</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>163eba70-1752-441d-9076-54955cf1ac13</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>337cff9a-32fd-4903-ad18-ff50fe9a760c</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>4c1ab7f4-9739-4bad-a64c-559888e82539</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-04-14T03:24:55.7053758+00:00</Date>
<DateUpdated>2026-04-14T03:24:55.7053758+00:00</DateUpdated>
<DictationID>3d4cbfa5-df2b-4720-86ae-610859422967</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>163eba70-1752-441d-9076-54955cf1ac13</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>337cff9a-32fd-4903-ad18-ff50fe9a760c</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>227deefd-4f53-44f4-8327-7a8dd1856049</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>90c0e87f-64b9-41f0-9fc6-408f1ea32c49</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>f82a045e-41b5-421d-86a3-346c168d1183</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-04-14T03:24:55.7053758+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>227deefd-4f53-44f4-8327-7a8dd1856049</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>90c0e87f-64b9-41f0-9fc6-408f1ea32c49</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>f82a045e-41b5-421d-86a3-346c168d1183</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-04-14T03:24:55.7053758+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>16b47710-dbfa-4ba9-b396-937a9091cc97</AudioConversationID>
<DateCreated>2026-04-14T03:24:55.7053758+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>d1dd3e25-1f44-40d7-8f49-8a1d3338e3ad</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>16b47710-dbfa-4ba9-b396-937a9091cc97</AudioConversationID>
<DateCreated>2026-04-14T03:24:55.7053758+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>d1dd3e25-1f44-40d7-8f49-8a1d3338e3ad</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-04-14T03:24:55.7053758+00:00</DateCreated>
<ID>d90c0e45-8243-489c-a848-fcf9eb5f84a5</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>