GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "a7a6a141-ee8d-4d49-8df4-7c1682689b2a",
"ConversationSentenceEntities": [
{
"ID": "8b772f1b-7c0f-4ff0-afed-e13b5865278b",
"DictationID": "346d4d9d-a233-4036-b99b-157df0fac98c",
"SentenceID": "f0c41b98-fefc-4271-83c9-e9890d021caa",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "8b772f1b-7c0f-4ff0-afed-e13b5865278b",
"DictationID": "346d4d9d-a233-4036-b99b-157df0fac98c",
"SentenceID": "f0c41b98-fefc-4271-83c9-e9890d021caa",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "fbee6a00-ea2b-4976-a1df-41f9a356bf70",
"DictationID": "46984399-4467-4d6a-a26f-f04cb30ca7b3",
"SentenceID": "debff178-f18a-466e-a326-e06ac50f34a9",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "fbee6a00-ea2b-4976-a1df-41f9a356bf70",
"DictationID": "46984399-4467-4d6a-a26f-f04cb30ca7b3",
"SentenceID": "debff178-f18a-466e-a326-e06ac50f34a9",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "71b4ab0c-958d-47ea-b8a1-65cf5cee25f9",
"DictationID": "72aba1bc-aad2-4c7b-8484-37ca3a1548e2",
"SentenceID": "a87f4291-a0ae-497a-88dc-3d17e968d109",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "71b4ab0c-958d-47ea-b8a1-65cf5cee25f9",
"DictationID": "72aba1bc-aad2-4c7b-8484-37ca3a1548e2",
"SentenceID": "a87f4291-a0ae-497a-88dc-3d17e968d109",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "9679f0f0-dfda-4254-92a9-2641194e41ec",
"AudioConversationID": "b8356428-1202-4ce3-a4e1-837753d82d6f",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-10-11T00:40:23.4654189+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "9679f0f0-dfda-4254-92a9-2641194e41ec",
"AudioConversationID": "b8356428-1202-4ce3-a4e1-837753d82d6f",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-10-11T00:40:23.4654189+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "108518c0-df2e-4c5a-aecd-9da45fa384ed",
"DictationID": "173da853-267b-428d-8a62-7a6ad1977d01",
"SentenceID": "6bad8732-915b-4e3f-a75b-2f265a5c86bc",
"AgentID": "00bc8b7f-92ae-4f66-8004-fc33676a7d3a",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-10-11T00:40:23.4674183+00:00",
"DateUpdated": "2026-10-11T00:40:23.4674183+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "108518c0-df2e-4c5a-aecd-9da45fa384ed",
"DictationID": "173da853-267b-428d-8a62-7a6ad1977d01",
"SentenceID": "6bad8732-915b-4e3f-a75b-2f265a5c86bc",
"AgentID": "00bc8b7f-92ae-4f66-8004-fc33676a7d3a",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-10-11T00:40:23.4674183+00:00",
"DateUpdated": "2026-10-11T00:40:23.4674183+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "efb43c2e-88c3-452a-9f6b-eb51451ec712",
"DictationID": "ce990cd8-1384-4983-9ff9-fb409c47e908",
"SentenceID": "ec730e9a-3cba-44fa-abd7-510423f38d66",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-10-11T00:40:23.4674183+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "efb43c2e-88c3-452a-9f6b-eb51451ec712",
"DictationID": "ce990cd8-1384-4983-9ff9-fb409c47e908",
"SentenceID": "ec730e9a-3cba-44fa-abd7-510423f38d66",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-10-11T00:40:23.4674183+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-10-11T00:40:23.4674183+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>346d4d9d-a233-4036-b99b-157df0fac98c</DictationID>
<EntityName>sample string 4</EntityName>
<ID>8b772f1b-7c0f-4ff0-afed-e13b5865278b</ID>
<IsAgent>true</IsAgent>
<SentenceID>f0c41b98-fefc-4271-83c9-e9890d021caa</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>346d4d9d-a233-4036-b99b-157df0fac98c</DictationID>
<EntityName>sample string 4</EntityName>
<ID>8b772f1b-7c0f-4ff0-afed-e13b5865278b</ID>
<IsAgent>true</IsAgent>
<SentenceID>f0c41b98-fefc-4271-83c9-e9890d021caa</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>46984399-4467-4d6a-a26f-f04cb30ca7b3</DictationID>
<ID>fbee6a00-ea2b-4976-a1df-41f9a356bf70</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>debff178-f18a-466e-a326-e06ac50f34a9</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>46984399-4467-4d6a-a26f-f04cb30ca7b3</DictationID>
<ID>fbee6a00-ea2b-4976-a1df-41f9a356bf70</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>debff178-f18a-466e-a326-e06ac50f34a9</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>72aba1bc-aad2-4c7b-8484-37ca3a1548e2</DictationID>
<ID>71b4ab0c-958d-47ea-b8a1-65cf5cee25f9</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>a87f4291-a0ae-497a-88dc-3d17e968d109</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>72aba1bc-aad2-4c7b-8484-37ca3a1548e2</DictationID>
<ID>71b4ab0c-958d-47ea-b8a1-65cf5cee25f9</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>a87f4291-a0ae-497a-88dc-3d17e968d109</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>00bc8b7f-92ae-4f66-8004-fc33676a7d3a</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-10-11T00:40:23.4674183+00:00</Date>
<DateUpdated>2026-10-11T00:40:23.4674183+00:00</DateUpdated>
<DictationID>173da853-267b-428d-8a62-7a6ad1977d01</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>108518c0-df2e-4c5a-aecd-9da45fa384ed</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>6bad8732-915b-4e3f-a75b-2f265a5c86bc</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>00bc8b7f-92ae-4f66-8004-fc33676a7d3a</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-10-11T00:40:23.4674183+00:00</Date>
<DateUpdated>2026-10-11T00:40:23.4674183+00:00</DateUpdated>
<DictationID>173da853-267b-428d-8a62-7a6ad1977d01</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>108518c0-df2e-4c5a-aecd-9da45fa384ed</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>6bad8732-915b-4e3f-a75b-2f265a5c86bc</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>ce990cd8-1384-4983-9ff9-fb409c47e908</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>efb43c2e-88c3-452a-9f6b-eb51451ec712</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>ec730e9a-3cba-44fa-abd7-510423f38d66</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-10-11T00:40:23.4674183+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>ce990cd8-1384-4983-9ff9-fb409c47e908</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>efb43c2e-88c3-452a-9f6b-eb51451ec712</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>ec730e9a-3cba-44fa-abd7-510423f38d66</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-10-11T00:40:23.4674183+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>b8356428-1202-4ce3-a4e1-837753d82d6f</AudioConversationID>
<DateCreated>2026-10-11T00:40:23.4654189+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>9679f0f0-dfda-4254-92a9-2641194e41ec</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>b8356428-1202-4ce3-a4e1-837753d82d6f</AudioConversationID>
<DateCreated>2026-10-11T00:40:23.4654189+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>9679f0f0-dfda-4254-92a9-2641194e41ec</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-10-11T00:40:23.4674183+00:00</DateCreated>
<ID>a7a6a141-ee8d-4d49-8df4-7c1682689b2a</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>