GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "80f5618c-bfae-4b53-82ae-b1aef101f1ac",
"ConversationSentenceEntities": [
{
"ID": "cdbd6c94-bb79-4dd4-acdc-af71d8de9ddc",
"DictationID": "992dcbcf-6537-4e51-8dc2-d8f6b18e6c79",
"SentenceID": "edda87d8-ad32-4980-b9fd-cf155313f007",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "cdbd6c94-bb79-4dd4-acdc-af71d8de9ddc",
"DictationID": "992dcbcf-6537-4e51-8dc2-d8f6b18e6c79",
"SentenceID": "edda87d8-ad32-4980-b9fd-cf155313f007",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "121fc952-9995-4d11-92d0-c63699d85df0",
"DictationID": "0b8f02e8-e749-42d6-8165-e7af4afffcda",
"SentenceID": "e3cd937d-3d79-474f-a7d0-2304c577a479",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "121fc952-9995-4d11-92d0-c63699d85df0",
"DictationID": "0b8f02e8-e749-42d6-8165-e7af4afffcda",
"SentenceID": "e3cd937d-3d79-474f-a7d0-2304c577a479",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "de1ad7ed-cb30-4114-bdfb-5a1b2e8695b5",
"DictationID": "6c12c129-f37b-4f57-aaa3-4cc0fc091e27",
"SentenceID": "5f6b71da-20d9-4d2c-9964-d9aa2137e7b7",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "de1ad7ed-cb30-4114-bdfb-5a1b2e8695b5",
"DictationID": "6c12c129-f37b-4f57-aaa3-4cc0fc091e27",
"SentenceID": "5f6b71da-20d9-4d2c-9964-d9aa2137e7b7",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "f30bece1-9d9d-4fdb-b7d6-566597028274",
"AudioConversationID": "ed93e026-ed60-40d8-bd0f-dc587a2b9ac9",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-06T05:18:29.5278392+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "f30bece1-9d9d-4fdb-b7d6-566597028274",
"AudioConversationID": "ed93e026-ed60-40d8-bd0f-dc587a2b9ac9",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-06T05:18:29.5278392+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "1e5fb4ce-f2b3-4f27-a7e3-57662821830f",
"DictationID": "7aef34ac-580b-47ea-b5ad-d921a4286827",
"SentenceID": "de3fd71b-4849-42b4-9935-c0dcceb6af55",
"AgentID": "51da65b5-950e-45c8-a365-e0ae5a362b1b",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-06T05:18:29.5278392+00:00",
"DateUpdated": "2025-12-06T05:18:29.5278392+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "1e5fb4ce-f2b3-4f27-a7e3-57662821830f",
"DictationID": "7aef34ac-580b-47ea-b5ad-d921a4286827",
"SentenceID": "de3fd71b-4849-42b4-9935-c0dcceb6af55",
"AgentID": "51da65b5-950e-45c8-a365-e0ae5a362b1b",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-06T05:18:29.5278392+00:00",
"DateUpdated": "2025-12-06T05:18:29.5278392+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "a93d0fd4-f2d3-43bd-b80a-4deccde9e3f0",
"DictationID": "5273939e-3812-43f7-9757-b7bb03dc96ac",
"SentenceID": "e5f683b0-b981-4785-978c-8b6c5c7e80e6",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-06T05:18:29.5278392+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "a93d0fd4-f2d3-43bd-b80a-4deccde9e3f0",
"DictationID": "5273939e-3812-43f7-9757-b7bb03dc96ac",
"SentenceID": "e5f683b0-b981-4785-978c-8b6c5c7e80e6",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-06T05:18:29.5278392+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2025-12-06T05:18:29.5278392+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>992dcbcf-6537-4e51-8dc2-d8f6b18e6c79</DictationID>
<EntityName>sample string 4</EntityName>
<ID>cdbd6c94-bb79-4dd4-acdc-af71d8de9ddc</ID>
<IsAgent>true</IsAgent>
<SentenceID>edda87d8-ad32-4980-b9fd-cf155313f007</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>992dcbcf-6537-4e51-8dc2-d8f6b18e6c79</DictationID>
<EntityName>sample string 4</EntityName>
<ID>cdbd6c94-bb79-4dd4-acdc-af71d8de9ddc</ID>
<IsAgent>true</IsAgent>
<SentenceID>edda87d8-ad32-4980-b9fd-cf155313f007</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>0b8f02e8-e749-42d6-8165-e7af4afffcda</DictationID>
<ID>121fc952-9995-4d11-92d0-c63699d85df0</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>e3cd937d-3d79-474f-a7d0-2304c577a479</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>0b8f02e8-e749-42d6-8165-e7af4afffcda</DictationID>
<ID>121fc952-9995-4d11-92d0-c63699d85df0</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>e3cd937d-3d79-474f-a7d0-2304c577a479</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>6c12c129-f37b-4f57-aaa3-4cc0fc091e27</DictationID>
<ID>de1ad7ed-cb30-4114-bdfb-5a1b2e8695b5</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>5f6b71da-20d9-4d2c-9964-d9aa2137e7b7</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>6c12c129-f37b-4f57-aaa3-4cc0fc091e27</DictationID>
<ID>de1ad7ed-cb30-4114-bdfb-5a1b2e8695b5</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>5f6b71da-20d9-4d2c-9964-d9aa2137e7b7</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>51da65b5-950e-45c8-a365-e0ae5a362b1b</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2025-12-06T05:18:29.5278392+00:00</Date>
<DateUpdated>2025-12-06T05:18:29.5278392+00:00</DateUpdated>
<DictationID>7aef34ac-580b-47ea-b5ad-d921a4286827</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>1e5fb4ce-f2b3-4f27-a7e3-57662821830f</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>de3fd71b-4849-42b4-9935-c0dcceb6af55</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>51da65b5-950e-45c8-a365-e0ae5a362b1b</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2025-12-06T05:18:29.5278392+00:00</Date>
<DateUpdated>2025-12-06T05:18:29.5278392+00:00</DateUpdated>
<DictationID>7aef34ac-580b-47ea-b5ad-d921a4286827</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>1e5fb4ce-f2b3-4f27-a7e3-57662821830f</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>de3fd71b-4849-42b4-9935-c0dcceb6af55</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>5273939e-3812-43f7-9757-b7bb03dc96ac</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>a93d0fd4-f2d3-43bd-b80a-4deccde9e3f0</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>e5f683b0-b981-4785-978c-8b6c5c7e80e6</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2025-12-06T05:18:29.5278392+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>5273939e-3812-43f7-9757-b7bb03dc96ac</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>a93d0fd4-f2d3-43bd-b80a-4deccde9e3f0</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>e5f683b0-b981-4785-978c-8b6c5c7e80e6</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2025-12-06T05:18:29.5278392+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>ed93e026-ed60-40d8-bd0f-dc587a2b9ac9</AudioConversationID>
<DateCreated>2025-12-06T05:18:29.5278392+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>f30bece1-9d9d-4fdb-b7d6-566597028274</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>ed93e026-ed60-40d8-bd0f-dc587a2b9ac9</AudioConversationID>
<DateCreated>2025-12-06T05:18:29.5278392+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>f30bece1-9d9d-4fdb-b7d6-566597028274</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2025-12-06T05:18:29.5278392+00:00</DateCreated>
<ID>80f5618c-bfae-4b53-82ae-b1aef101f1ac</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>