GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "1ab373e6-07ed-447d-bb5e-7b06f68cd60b",
"ConversationSentenceEntities": [
{
"ID": "d596dda2-7279-4992-9513-b4d0a18df091",
"DictationID": "613bc66c-7475-4831-85af-58bc2479fbb8",
"SentenceID": "0dfdc036-624e-4b17-b521-ffa9137caf2b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "d596dda2-7279-4992-9513-b4d0a18df091",
"DictationID": "613bc66c-7475-4831-85af-58bc2479fbb8",
"SentenceID": "0dfdc036-624e-4b17-b521-ffa9137caf2b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "2e78394d-7db4-406f-811a-7325631e6f74",
"DictationID": "c7f1ba30-e3df-4ead-a998-d4ea2353661c",
"SentenceID": "49531073-9c21-4725-a56a-84c811d09987",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "2e78394d-7db4-406f-811a-7325631e6f74",
"DictationID": "c7f1ba30-e3df-4ead-a998-d4ea2353661c",
"SentenceID": "49531073-9c21-4725-a56a-84c811d09987",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "ddf72486-b737-4671-a266-d321a6a7d820",
"DictationID": "9e05e843-1631-4a6c-83dc-c7ad09d4e0b4",
"SentenceID": "264a8572-e5d4-4427-add2-6712f00b5a94",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "ddf72486-b737-4671-a266-d321a6a7d820",
"DictationID": "9e05e843-1631-4a6c-83dc-c7ad09d4e0b4",
"SentenceID": "264a8572-e5d4-4427-add2-6712f00b5a94",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "5622a1a7-6436-4151-809c-f88e529baac4",
"AudioConversationID": "63284b61-380e-4424-9b0e-f98f97ca8a5b",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-12T01:33:55.5624165+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "5622a1a7-6436-4151-809c-f88e529baac4",
"AudioConversationID": "63284b61-380e-4424-9b0e-f98f97ca8a5b",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-12T01:33:55.5624165+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "7d3c7c04-c8ad-46c0-8d28-969e4a97fb52",
"DictationID": "8547132e-cc87-416b-8a80-ca4000e79945",
"SentenceID": "6d6f1bef-63a0-4806-bc4a-7d5fa5fb807f",
"AgentID": "9176ab23-461a-46b4-ada7-d7f0424dbc67",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-12T01:33:55.5624165+00:00",
"DateUpdated": "2026-08-12T01:33:55.5624165+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "7d3c7c04-c8ad-46c0-8d28-969e4a97fb52",
"DictationID": "8547132e-cc87-416b-8a80-ca4000e79945",
"SentenceID": "6d6f1bef-63a0-4806-bc4a-7d5fa5fb807f",
"AgentID": "9176ab23-461a-46b4-ada7-d7f0424dbc67",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-12T01:33:55.5624165+00:00",
"DateUpdated": "2026-08-12T01:33:55.5624165+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "a2dcc2c2-51dd-4092-86d0-f0e6e11d9c25",
"DictationID": "e0dcef01-9107-4769-951a-d030c1a4c7a0",
"SentenceID": "9915e06a-e82a-45d5-9fd9-e2c6b9a2dcdd",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-12T01:33:55.5624165+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "a2dcc2c2-51dd-4092-86d0-f0e6e11d9c25",
"DictationID": "e0dcef01-9107-4769-951a-d030c1a4c7a0",
"SentenceID": "9915e06a-e82a-45d5-9fd9-e2c6b9a2dcdd",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-12T01:33:55.5624165+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-08-12T01:33:55.5624165+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>613bc66c-7475-4831-85af-58bc2479fbb8</DictationID>
<EntityName>sample string 4</EntityName>
<ID>d596dda2-7279-4992-9513-b4d0a18df091</ID>
<IsAgent>true</IsAgent>
<SentenceID>0dfdc036-624e-4b17-b521-ffa9137caf2b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>613bc66c-7475-4831-85af-58bc2479fbb8</DictationID>
<EntityName>sample string 4</EntityName>
<ID>d596dda2-7279-4992-9513-b4d0a18df091</ID>
<IsAgent>true</IsAgent>
<SentenceID>0dfdc036-624e-4b17-b521-ffa9137caf2b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>c7f1ba30-e3df-4ead-a998-d4ea2353661c</DictationID>
<ID>2e78394d-7db4-406f-811a-7325631e6f74</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>49531073-9c21-4725-a56a-84c811d09987</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>c7f1ba30-e3df-4ead-a998-d4ea2353661c</DictationID>
<ID>2e78394d-7db4-406f-811a-7325631e6f74</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>49531073-9c21-4725-a56a-84c811d09987</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>9e05e843-1631-4a6c-83dc-c7ad09d4e0b4</DictationID>
<ID>ddf72486-b737-4671-a266-d321a6a7d820</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>264a8572-e5d4-4427-add2-6712f00b5a94</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>9e05e843-1631-4a6c-83dc-c7ad09d4e0b4</DictationID>
<ID>ddf72486-b737-4671-a266-d321a6a7d820</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>264a8572-e5d4-4427-add2-6712f00b5a94</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>9176ab23-461a-46b4-ada7-d7f0424dbc67</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-08-12T01:33:55.5624165+00:00</Date>
<DateUpdated>2026-08-12T01:33:55.5624165+00:00</DateUpdated>
<DictationID>8547132e-cc87-416b-8a80-ca4000e79945</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>7d3c7c04-c8ad-46c0-8d28-969e4a97fb52</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>6d6f1bef-63a0-4806-bc4a-7d5fa5fb807f</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>9176ab23-461a-46b4-ada7-d7f0424dbc67</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-08-12T01:33:55.5624165+00:00</Date>
<DateUpdated>2026-08-12T01:33:55.5624165+00:00</DateUpdated>
<DictationID>8547132e-cc87-416b-8a80-ca4000e79945</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>7d3c7c04-c8ad-46c0-8d28-969e4a97fb52</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>6d6f1bef-63a0-4806-bc4a-7d5fa5fb807f</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>e0dcef01-9107-4769-951a-d030c1a4c7a0</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>a2dcc2c2-51dd-4092-86d0-f0e6e11d9c25</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>9915e06a-e82a-45d5-9fd9-e2c6b9a2dcdd</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-08-12T01:33:55.5624165+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>e0dcef01-9107-4769-951a-d030c1a4c7a0</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>a2dcc2c2-51dd-4092-86d0-f0e6e11d9c25</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>9915e06a-e82a-45d5-9fd9-e2c6b9a2dcdd</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-08-12T01:33:55.5624165+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>63284b61-380e-4424-9b0e-f98f97ca8a5b</AudioConversationID>
<DateCreated>2026-08-12T01:33:55.5624165+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>5622a1a7-6436-4151-809c-f88e529baac4</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>63284b61-380e-4424-9b0e-f98f97ca8a5b</AudioConversationID>
<DateCreated>2026-08-12T01:33:55.5624165+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>5622a1a7-6436-4151-809c-f88e529baac4</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-08-12T01:33:55.5624165+00:00</DateCreated>
<ID>1ab373e6-07ed-447d-bb5e-7b06f68cd60b</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>