GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Gets the Conversation analysis for a specific Conversation, you can as well use the Callback to get instance response
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID |
Unique Conversation key returned when a Conversation is submitted |
globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
AI Conversation analysis
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "a479f44f-168b-498e-b807-b0a5e3dbf5e5",
"ConversationSentenceEntities": [
{
"ID": "761b920d-7e6a-4db6-9e03-ca363a5cb3b2",
"DictationID": "3c786bbf-8a92-42c8-a4bb-4c699d90f02f",
"SentenceID": "6ddc3ddf-3560-440b-a1cf-df8e7a49a978",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "761b920d-7e6a-4db6-9e03-ca363a5cb3b2",
"DictationID": "3c786bbf-8a92-42c8-a4bb-4c699d90f02f",
"SentenceID": "6ddc3ddf-3560-440b-a1cf-df8e7a49a978",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "60a80e81-1f18-4bfa-8007-15d3f6e2d97b",
"DictationID": "59dcbb11-9606-4169-9586-5134ea77f1e1",
"SentenceID": "a5f79b49-facd-4770-87db-0a6d15a10c9f",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "60a80e81-1f18-4bfa-8007-15d3f6e2d97b",
"DictationID": "59dcbb11-9606-4169-9586-5134ea77f1e1",
"SentenceID": "a5f79b49-facd-4770-87db-0a6d15a10c9f",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "b118ee36-18c9-42ba-bc1a-e2af4b7650ce",
"DictationID": "96987ada-39af-4bb9-8fa2-0e59c1364b8a",
"SentenceID": "4d2397e8-0196-410f-81ea-38d363526220",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "b118ee36-18c9-42ba-bc1a-e2af4b7650ce",
"DictationID": "96987ada-39af-4bb9-8fa2-0e59c1364b8a",
"SentenceID": "4d2397e8-0196-410f-81ea-38d363526220",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "d6ae7a8d-f478-4b96-bc41-7147ad134089",
"AudioConversationID": "8958e4fa-dd9b-4ba2-a2f4-df3258713fac",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-13T02:37:17.0260808+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "d6ae7a8d-f478-4b96-bc41-7147ad134089",
"AudioConversationID": "8958e4fa-dd9b-4ba2-a2f4-df3258713fac",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-13T02:37:17.0260808+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "d57eae33-6959-4d21-baca-64548e963351",
"DictationID": "02bc91a3-dbbc-416f-b669-60ddd9b580a7",
"SentenceID": "a9782aef-a238-4456-86d0-420f4989cd9a",
"AgentID": "615de096-8b38-4f99-936d-45d41fc80cd8",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-13T02:37:17.0270811+00:00",
"DateUpdated": "2026-06-13T02:37:17.0270811+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "d57eae33-6959-4d21-baca-64548e963351",
"DictationID": "02bc91a3-dbbc-416f-b669-60ddd9b580a7",
"SentenceID": "a9782aef-a238-4456-86d0-420f4989cd9a",
"AgentID": "615de096-8b38-4f99-936d-45d41fc80cd8",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-13T02:37:17.0270811+00:00",
"DateUpdated": "2026-06-13T02:37:17.0270811+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "49ed2be4-0727-443a-937a-f44b23757fef",
"DictationID": "eadb0b65-551f-4e19-bac8-e2a068437d4c",
"SentenceID": "d6716b3e-e414-4a8a-9500-1ef0a9dd1da6",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-13T02:37:17.028081+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "49ed2be4-0727-443a-937a-f44b23757fef",
"DictationID": "eadb0b65-551f-4e19-bac8-e2a068437d4c",
"SentenceID": "d6716b3e-e414-4a8a-9500-1ef0a9dd1da6",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-13T02:37:17.028081+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-06-13T02:37:17.028081+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>3c786bbf-8a92-42c8-a4bb-4c699d90f02f</DictationID>
<EntityName>sample string 4</EntityName>
<ID>761b920d-7e6a-4db6-9e03-ca363a5cb3b2</ID>
<IsAgent>true</IsAgent>
<SentenceID>6ddc3ddf-3560-440b-a1cf-df8e7a49a978</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>3c786bbf-8a92-42c8-a4bb-4c699d90f02f</DictationID>
<EntityName>sample string 4</EntityName>
<ID>761b920d-7e6a-4db6-9e03-ca363a5cb3b2</ID>
<IsAgent>true</IsAgent>
<SentenceID>6ddc3ddf-3560-440b-a1cf-df8e7a49a978</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>59dcbb11-9606-4169-9586-5134ea77f1e1</DictationID>
<ID>60a80e81-1f18-4bfa-8007-15d3f6e2d97b</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>a5f79b49-facd-4770-87db-0a6d15a10c9f</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>59dcbb11-9606-4169-9586-5134ea77f1e1</DictationID>
<ID>60a80e81-1f18-4bfa-8007-15d3f6e2d97b</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>a5f79b49-facd-4770-87db-0a6d15a10c9f</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>96987ada-39af-4bb9-8fa2-0e59c1364b8a</DictationID>
<ID>b118ee36-18c9-42ba-bc1a-e2af4b7650ce</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>4d2397e8-0196-410f-81ea-38d363526220</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>96987ada-39af-4bb9-8fa2-0e59c1364b8a</DictationID>
<ID>b118ee36-18c9-42ba-bc1a-e2af4b7650ce</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>4d2397e8-0196-410f-81ea-38d363526220</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>615de096-8b38-4f99-936d-45d41fc80cd8</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-06-13T02:37:17.0270811+00:00</Date>
<DateUpdated>2026-06-13T02:37:17.0270811+00:00</DateUpdated>
<DictationID>02bc91a3-dbbc-416f-b669-60ddd9b580a7</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>d57eae33-6959-4d21-baca-64548e963351</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>a9782aef-a238-4456-86d0-420f4989cd9a</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>615de096-8b38-4f99-936d-45d41fc80cd8</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-06-13T02:37:17.0270811+00:00</Date>
<DateUpdated>2026-06-13T02:37:17.0270811+00:00</DateUpdated>
<DictationID>02bc91a3-dbbc-416f-b669-60ddd9b580a7</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>d57eae33-6959-4d21-baca-64548e963351</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>a9782aef-a238-4456-86d0-420f4989cd9a</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>eadb0b65-551f-4e19-bac8-e2a068437d4c</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>49ed2be4-0727-443a-937a-f44b23757fef</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>d6716b3e-e414-4a8a-9500-1ef0a9dd1da6</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-06-13T02:37:17.028081+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>eadb0b65-551f-4e19-bac8-e2a068437d4c</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>49ed2be4-0727-443a-937a-f44b23757fef</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>d6716b3e-e414-4a8a-9500-1ef0a9dd1da6</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-06-13T02:37:17.028081+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>8958e4fa-dd9b-4ba2-a2f4-df3258713fac</AudioConversationID>
<DateCreated>2026-06-13T02:37:17.0260808+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>d6ae7a8d-f478-4b96-bc41-7147ad134089</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>8958e4fa-dd9b-4ba2-a2f4-df3258713fac</AudioConversationID>
<DateCreated>2026-06-13T02:37:17.0260808+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>d6ae7a8d-f478-4b96-bc41-7147ad134089</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-06-13T02:37:17.028081+00:00</DateCreated>
<ID>a479f44f-168b-498e-b807-b0a5e3dbf5e5</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>